TERMS & CONDITIONS
GENERAL INFORMATIONS
By purchasing from Roseate, you hereby agree to the T&Cs stated below.
We operate on a first come first serve basis.
Working hours: Mon - Sun, Off day on Public holiday
Emails will be replied within 24-48 hours and we'll try to get back to you soonest.
Items will be mailed out within 3-4 working days but usually 1-2 days if nothing crops up!
For enquiries, pls fill in the contact form, alternatively, you can email us at [email protected]
**PAYMENT INFORMATION**
- Payment to be made within 24 hours -
We accept POSB/DBS/UOB/OCBC payments.
Please note your banking account, ibank nick, transaction ID, amount & date in which you've made the transfer. By using the same email with the attached invoice we have provided, kindly revert back to us all the banking details for verification of payment. Only upon receipt of payment, we will then make arrangement for the goods you've purchased.
** POSTAGE**
Prices are inclusive of postage charges unless otherwise stated.
For registered mail, an amount of additional $2.50 will be charged.
Any purchases of $100 and above, registered mail will be free.
Kindly note that we will not be liable for any lost mail hence, registered mail will be a safer choice for buyers.
Please note that all normal postage are not trackable.
For all REGISTERED MAIL, tracking number will be sent via email to you upon sending the item out for your tracking purposes.
**EXCHANGE POLICY**
Please note that exchanges will only be based on case to case basis.
We will not entertain refunds under all circumstances. However, under the condition that the item appears to have defect and is the last piece, you are allowed to exchange for another item of the same price or top up the differences if the item is of a higher price.
Store credits will be issue if you're unable to find any item of your desire. However, it is to be utilized within 4 months from the date of issue. Unused credits will be forfeited.
Exchanges will only be entertain in the event of defected items. Kindly checked all items upon receiving them and report any defects to us if any within 5 days. All the defected items have to be mailed back to us within 5 working days upon acknowledgement via email.
Please ensure items are sealed properly with your return address written before sending it back to us. Provided that the new piece of item is available, we will mailed it out within 3 working days via normal mail upon receipt of the defected goods.
All prices quoted are final and non-negotiable.
*Roseate reserves the right to amend these terms and conditions without prior notice.*
By purchasing from Roseate, you hereby agree to the T&Cs stated below.
We operate on a first come first serve basis.
Working hours: Mon - Sun, Off day on Public holiday
Emails will be replied within 24-48 hours and we'll try to get back to you soonest.
Items will be mailed out within 3-4 working days but usually 1-2 days if nothing crops up!
For enquiries, pls fill in the contact form, alternatively, you can email us at [email protected]
**PAYMENT INFORMATION**
- Payment to be made within 24 hours -
We accept POSB/DBS/UOB/OCBC payments.
Please note your banking account, ibank nick, transaction ID, amount & date in which you've made the transfer. By using the same email with the attached invoice we have provided, kindly revert back to us all the banking details for verification of payment. Only upon receipt of payment, we will then make arrangement for the goods you've purchased.
** POSTAGE**
Prices are inclusive of postage charges unless otherwise stated.
For registered mail, an amount of additional $2.50 will be charged.
Any purchases of $100 and above, registered mail will be free.
Kindly note that we will not be liable for any lost mail hence, registered mail will be a safer choice for buyers.
Please note that all normal postage are not trackable.
For all REGISTERED MAIL, tracking number will be sent via email to you upon sending the item out for your tracking purposes.
**EXCHANGE POLICY**
Please note that exchanges will only be based on case to case basis.
We will not entertain refunds under all circumstances. However, under the condition that the item appears to have defect and is the last piece, you are allowed to exchange for another item of the same price or top up the differences if the item is of a higher price.
Store credits will be issue if you're unable to find any item of your desire. However, it is to be utilized within 4 months from the date of issue. Unused credits will be forfeited.
Exchanges will only be entertain in the event of defected items. Kindly checked all items upon receiving them and report any defects to us if any within 5 days. All the defected items have to be mailed back to us within 5 working days upon acknowledgement via email.
Please ensure items are sealed properly with your return address written before sending it back to us. Provided that the new piece of item is available, we will mailed it out within 3 working days via normal mail upon receipt of the defected goods.
All prices quoted are final and non-negotiable.
*Roseate reserves the right to amend these terms and conditions without prior notice.*